Customer Support

A detail-oriented and time consuming task, customer relationship management when outsourced can help your thriving business with immense support and savings, while helping you maintain business perpetuity.

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SourceBrains provides global organizations with full access to effective, experienced and proactive team of virtual customer support executives that can help you scale success even while high-traffic timelines, without letting you miss any one consumer or query!

We go beyond demographics to curate a fresh and lively team of diverse skilled CRM professionals who have immense caliber and industry experience, because of which you can be assured that your brand name is presented to the world with best intent!

SourceBrains diverse team of virtual customer support executives can help you out with:

  • Customer service enquiries
  • Data and order processing
  • Coupon management
  • Customer enquiries
  • Queries and complaints
  • Data entry and database maintenance
  • Order support
  • Transaction management
  • Managing client account
  • Invoice generation
  • Payment processing
  • Managing inventory
  • Follow up calls
  • Final and initial sale enquiries
  • Tracking customer needs and opinions
  • Administrating customer’s carts
  • Live chat support
  • Helpdesk support
  • Dispatch call services
  • Refund processing

Why Choose SourceBrains

Source Brain is there for you when nobody else is. No matter where you are, we provide you assistance round the clock. We work for you 24x7 because your customers expect you to serve them that way. This way, we ensure you are never missing out on any business opportunity, because for a fraction of a second you could tend to your phone calls. Our knowledgeable, friendly virtual receptionists serve your business purpose 24x7.

Frequently asked questions:

Yes all of our VA's have detail insights of latest technology tools and we make optimum use.
Yes we can use automated trackers & you will get reports everyday based on your requirements. Engagement will be no less than using your own employee in your office.
Yes you can use our VA services part time too.
SourceBrains will be signing the NDA as a first step before even we begin interacting about your Business and details will only be shared with project stakeholders with whom sourcebrains have a contract so this is legally binding all the parties involved. Hence your idea is fully confidential and Secured.

Our Clients